Seminar series: Processes from ISO 19770 et seq.

You will receive important information about ITAM, SAM and LIMA and how you can implement them in your company. You will also learn what a license audit is and how you can protect yourself against it.

• Definition: What is IT Asset Management (ITAM)?
• Main goals of ITAM 
• ISO 19770 et seq. 
• Classification of ITAM in the IT process landscape
• Roles and functions, ITAM-Organisation 
• Applied ITAM in practice 
• Demo: Ad-hoc inventory using MAP-Toolkit und GLPI 

• Definition: What is Software-Asset-Management (SAM)?
• Distinction from ITAM 
• Main goals of SAM 
• Classification of SAM in the IT process landscape 
• Copyright
• Right of Use
• License agreements
• Software catalogue 
• Purchase and sale of used software 
• Exercise: Analysis of license agreements, framework agreements, general terms, and conditions, etc. 

• Definition: What is license management (LIMA)?
• Distinction from ITAM und SAM 
• Classification of LIMA in the IT process landscape 
• What is a software license? 
• Proprietary software 
• Open-source software 
• Exercise: Determination of usage rights based on different license agreements
• Development of a license balance tool
• Main manufacturers
• Key license metrics
• How do I prepare for a license audit? 
• Exercise: Daily business of a license manager 

• Interfaces to ISO 27001 and ISO 20000 
• Associated processes such as contract and vendor management or IT procurement
• Market overview: tools for ITAM, SAM 
• Selection and implementation of the tools for your project, including specifications, functional specifications (standard and customising), project organisation, milestones, and best practices
• One tool for everything: demarcation and interfaces between IT asset management, information security, data protection and IT service management
• Exercise: Daily business of a license manager 

• Main processes
• Creation and structure of a license directory
• Automated creation of a license balance
• Continuous improvement: KPIs in license management 
• Analysis: Daily business of a license manager
• Role play: Communication with management
• Best practices
• FAQs 

• Definition: What is a Software License Audit (SLA)? 
• Main objectives of an audit defence
• Roles and functions, audit organisation 
• Legal and contractual bases
• Life cycle of an audit
• Exercise: Create a checklist 
• Exercise: Audit simulation 

• Online
• On-site

• License managers
• Administrators
• IT managers

• Basic knowledge of software- & IT-infrastructure 
• IT processes