For companies and public institutions
GLPI that works for everyday use.
Whether you run GLPI yourself, need support for an existing installation, or want to outsource technical operations: liop® iQ offers the right model. As a Teclib Gold Partner, we support you from implementation to the ongoing development of your ITAM and ITSM processes.
Teclib (GLPI) GOLD Partner
200,000+ managed assets
L1/L2 support in DE/EN
Vendor escalation to L3 support
GLPI-related Services
GLPI x liop® iQ
GLPI Platform
liop® iQ is a service offering and is based on GLPI, an open-source platform for helpdesk, IT asset management, as well as software and license management. GLPI consolidates data and workflows in a central location. Our services for onboarding, care, and support build on this.
Setup and Configuration
We configure GLPI to suit your organization. This includes – depending on project scope – roles, permissions, locations, workflows, and selected integrations.
Technical Operations
Depending on the model, liop® takes on agreed technical tasks such as updates, patches, technical maintenance, and error analysis.
Support and Vendor Escalation
liop® provides support as agreed in the L1/L2 scope. Product or core topics that require escalation are forwarded to Teclib if needed.
Training and Process Support
The liop® iQ Academy imparts knowledge for in-house operations. For Performance, we also support the development of your ITSM/ITAM processes.
GLPI is free to use. Still, successful implementation requires time and know-how.
liop® iQ
You pay for experience and concrete services around GLPI. You decide which tasks your team handles and where liop® iQ supports you.
- IT information is not centrally available
Important data is located in different systems and spreadsheets. - Onboarding and support take time
GLPI must fit your organization and be maintained regularly. - Lack of know-how
The necessary knowledge for using and maintaining GLPI must first be built up in the team. - The right level of support is unclear
Depending on the initial situation, your team needs knowledge, technical operations, support, or process support.
The scope of support for GLPI by liop® iQ is standardized. We check existing GLPI systems beforehand to see if they can be supported.
- 1st level – first point of contact
liop® receives your request, answers basic questions, and categorizes the inquiry. - 2nd level – technical support
liop® analyzes GLPI-related issues in detail and assists with technical solutions. - 3rd level – vendor escalation
If a problem is found deeper within the product, liop® escalates it to Teclib and follows up to resolution.
The right starting point for your situation.
We'll discuss the right package and associated costs in a personal consultation—tailored to your requirements and desired level of support.
For independent GLPI operation
You run GLPI yourself and, with liop® iQ Academy, strategically build knowledge for administration and use.
- On-demand video training for GLPI
- Best practices for inventory, tickets, and roles
- No ongoing operations takeover by liop®
For managed technical operations
liop® iQ takes over the technical operation of your GLPI platform. Your team is responsible for business use and internal processes.
- Installation and basic configuration
- Updates, patches, and L1/L2 support
- 3rd level support from vendor
- On-demand video training for GLPI
For managed operations and processes
In addition to managed operations, we develop your ITSM/ITAM processes.
- All Pro services
- Service catalog, roles, and workflows
- Regular practice reviews and FitSM support
For existing GLPI systems
You already run GLPI yourself. liop® iQ supports you with technical questions and regarding updates and patches.
- Advice on patches and updates
- L1/L2 support
- 3rd level support from vendor
- On-demand video training for GLPI
* The prerequisite for the support-only offer is a prior system readiness check.
How to get started with liop® iQ
We take a systematic, analytical approach.
Frequently Asked Questions