Product overview

liop® iQ Support-Only –

GLPI support for your existing system

Your GLPI environment is already in use and operated by your team. When questions, technical problems or more complex tasks arise, liop® iQ supports you. You retain operation and control over your system yourself.

Teclib (GLPI) GOLD Partner

200,000+ managed assets

L1/L2 support in DE/EN

Manufacturer escalation at L3 support

Suitable

Suitable for your team if:

You are already using GLPI productively and your team is responsible for technical operations internally. Your team generally manages on its own, but would like access to experienced GLPI support for specific questions or challenges.

Alternative

A different package fits better if:

You want to outsource updates, maintenance, and ongoing platform operations. In that case, liop® iQ Pro assumes technical operation of your GLPI platform. If you also want to further develop your ITSM and ITAM processes, liop® iQ Performance is the right option.

Run GLPI yourself – but you're not alone when technical questions arise.

liop® iQ Support-Only

When technical questions or problems arise, liop® iQ Support-Only provides expert assessment, error analysis, and, if necessary, escalation to Teclib®. Ongoing operations stay with your team.

  • Technical questions remain internal
    Your team lacks the right contact for more complex GLPI topics.
  • Error analysis ties up your own resources
    Looking for causes and solutions is added on top of ongoing tasks.
  • Updates raise questions
    It's not always clear when an update makes sense and what to look out for.

What is included in the Support-Only package

We start with your existing GLPI platform

We work analytically and systematically.

1
2
3
4
5

System check

Define cooperation

Request support

Implement solution

Use GLPI fully again.

Next step

Would you like to operate GLPI yourself—with support in the background?

Let's clarify together whether Support-Only fits your current GLPI environment.

Level 3 supports you with errors in GLPI—the support routine starts earlier.

Teclib GLPI

You can book Teclib's Level 3 support even without Level 1 and 2 from liop®. If a case needs to be escalated to Teclib, liop® handles communication with the manufacturer. User support and initial technical checks remain with your team.

  • User questions remain with your own team
    Your IT team must address user inquiries and everyday GLPI problems on its own.
  • The root cause needs to be narrowed down first
    Often you first need to clarify whether configuration, plugin, system environment, or GLPI itself is affected.
  • The initial technical check uses internal time
    Errors have to be tracked and information for potential escalation gathered.
  • Without Level 1 and 2, daily support is missing
    Teclib’s Level 3 support does not replace user support or initial technical assistance.
* All prices are exclusive of VAT.
Starter

€120 / year*

  • 1 IT employee
  • Up to 50 IT assets
  • Unlimited number of end users
  • Level 3 support limited to 4 tickets
No prior check of your GLPI installation by liop® is required.
Basic

€100 / month*

Minimum term: 12 months; billed annually in advance.

  • Up to 10 IT employees
  • Up to 500 IT assets
  • Unlimited number of end users
  • Unlimited Level 3 support
  • Community plugins
  • GLPI-Network plugins
Standard

€300 / month*

Minimum term: 12 months; billed annually in advance.

  • Up to 50 IT employees
  • Up to 5,000 IT assets
  • Unlimited number of end users
  • Unlimited Level 3 support
  • Community plugins
  • GLPI-Network plugins
  • Standard plugins
Advanced

€1000 / month*

Minimum term: 12 months; billed annually in advance.

  • More than 51 IT employees
  • More than 5,001 IT assets
  • Unlimited number of end users
  • Unlimited Level 3 support
  • Community plugins
  • GLPI-Network plugins
  • Standard plugins
  • Extended plugins