Product overview
liop® iQ Starter – Run GLPI yourself
You run GLPI on your own infrastructure and keep operations and data in your own hands. The GLPI Starter provides your team with structured practical knowledge and best practices, so you can set up GLPI thoughtfully and avoid typical pitfalls when getting started.
Suitable
It’s the right fit for your team if:
You want to run GLPI on your own infrastructure and take responsibility for hosting, updates, and backups. With the GLPI Starter, you build your system independently and use structured practical knowledge rather than starting from scratch. This way, you retain full control over your infrastructure and data.
Run GLPI yourself – but don’t start from scratch.
liop® iQ Starter
With independent operation, setup and technical support of GLPI are up to your team. liop® iQ Starter provides structured practical knowledge and best practices to help you acquire the necessary know-how and avoid typical pitfalls.
- Know-how needs to be built up internally
Running GLPI independently requires knowledge that often must first be established within the team. - Getting started takes time
Without clear guidance, your team has to piece together the right information themselves. - Experience is lacking at the crucial moment
Uncertainty about usage can lead to detours and avoidable beginner mistakes.
GLPI liop® Academy
Module 1: Theoretical Foundations
GLPI is an open-source tool for IT asset management and helpdesk ticketing. It helps companies manage IT resources, organize support requests, and optimize workflows. This module explains the theoretical basics such as asset management, ticketing & user management.
Module 2: GLPI – Administration
Well-considered administration is the foundation for the efficient use of GLPI. It defines who has which rights in the system, how responsibilities are distributed, and how processes are structured. This module covers the central administration areas of GLPI: entities, users, profiles, groups, as well as the theoretical and practical application of rules.
Module 3: GLPI – Configuration
For GLPI to optimally meet a company's requirements, the system needs careful configuration. The right settings ensure that processes, workflows, and data structures work together smoothly. This module covers the theoretical foundations of GLPI configuration and, using concrete practical examples, shows how to implement common use cases.
Module 4: GLPI – Search Function
As your data set grows, quickly finding information becomes crucial. The search function in GLPI enables targeted filtering of assets, tickets, and other records, saving valuable time in your daily work. This module covers the basics of the search function and shows, through practical examples, how to design search queries efficiently.
Module 5: GLPI – Ticket System
The ticket system is the heart of GLPI and ensures structured workflows in IT support. Requests are centrally collected, prioritized, and processed in a traceable manner – from reporting to resolution. This module covers the basics of the ticket system and demonstrates, with practical examples, how to efficiently organize and document support processes.