What is GLPI? The open source solution for modern IT management
GLPI (Gestionnaire Libre de Parc Informatique) is a powerful open source software for managing IT resources, helpdesk requests and IT service management (ITSM). Companies and organisations benefit from a centralised platform that enables efficient IT infrastructure management. With GLPI, not only can all IT assets be recorded, but support requests can also be processed efficiently via an integrated ticket system. This makes day-to-day work in the IT department much easier, as problems can be recognised and resolved more quickly.
GLPI also offers numerous functions that go far beyond a simple inventory system. The software helps companies to standardise IT processes, make better use of resources and at the same time ensure security and compliance requirements. Thanks to its modular architecture, GLPI can be customised to the individual needs of companies, making it one of the most flexible IT management solutions.
Functions of GLPI
GLPI offers a wide range of functions that help companies to organise their IT departments efficiently. The most important features include
IT Asset Management (ITAM)
With GLPI, companies can manage their entire IT infrastructure, including hardware such as computers, servers, printers and network equipment. Software licences and installations can also be easily tracked. In addition, contract and warranty information can be recorded so that important deadlines are no longer overlooked. GLPI also enables the management of supplier and manufacturer data to provide a structured overview of the entire IT landscape.
Helpdesk and ticket system
A central feature of GLPI is the powerful helpdesk module. The integrated ticket system allows IT enquiries to be processed quickly and in a structured manner. Automatic ticket creation and distribution ensures that enquiries are processed efficiently. SLA (Service Level Agreement) management helps to optimise response times, while the prioritisation and escalation of tickets ensures that problems are resolved quickly. Notifications and automatic reminders are also generated to improve the workflow.
User and authorisation management
GLPI offers detailed user management, which makes it possible to assign different access rights. Thanks to the integration of LDAP, users can be managed and authenticated centrally. Larger organisations in particular benefit from the multi-tenant support, which allows different departments or branches to be managed in a single system.
Inventory and network discovery
With plugins such as FusionInventory, GLPI can automatically recognise and record hardware and software in the network. This ensures that the inventory list is always up to date and IT administrators are always informed about the status and utilisation of IT resources.
Your GLPI demo
Asset management, ITSM and helpdesk in one tool
Our free demo session will give you a clear overview of GLPI and how it works. We will show you what GLPI can do, what advantages it offers and how it can be optimally customised to your company's requirements.
Knowledge database
GLPI has an integrated knowledge management system that documents common problems and their solutions. This allows employees to access previously documented solutions and therefore resolve recurring IT problems more quickly. This reduces support costs and increases efficiency in the IT area.
Project management
In addition to IT asset management and helpdesk functions, GLPI also offers support for IT project management. Tasks can be created and managed, progress can be tracked and important milestones can be assigned deadlines. This makes GLPI a valuable addition for companies that want to manage their IT projects in a targeted manner.
Reporting and statistics
GLPI supports IT teams in making informed decisions through comprehensive reporting and analysis functions. Customisable dashboards provide a quick overview of relevant data, while reports can be exported in various formats to perform detailed analyses.
Conclusion
GLPI is a versatile and powerful IT service management solution that helps both small and large organisations to manage their IT resources efficiently. The software not only offers powerful asset management, but also a flexible helpdesk system, extensive reporting options and efficient user administration. With its numerous expansion options, GLPI is an excellent choice for any IT department.